# Support info

* Support is provided primarily via Discord, and also via email.
* You must have the “Customer” role in Discord to receive support.
* Roles are assigned automatically if you were logged in with Discord during purchase.
* Alternatively, use /getrole in #✅-claim-role to get your role.
* You can also create a ticket in the 🎫│support channel if needed.

{% hint style="info" %}
Support is available 7 days a week for verified customers who purchased through our official Tebex store.
{% endhint %}

🚫 We do NOT provide support for:

1. Leaked or stolen scripts from third-party websites
2. Resold or unauthorized copies of our scripts
3. Users who are not members of our Discord

{% hint style="success" %}
To qualify for **lifetime** free support, you must remain in our Discord server.
{% endhint %}

⚠️ We have a zero-tolerance policy for:

* Rudeness
* Disrespectful or abusive behavior

Violations may result in:

* Temporary timeouts
* Refused support
* Blacklisting from ticket creation
* Permanent ban (in severe cases)

This is to protect our staff and ensure a respectful support environment.

{% hint style="info" %}
We welcome constructive feedback and are committed to helping resolve issues. Please be respectful and polite to ensure the best support experience.
{% endhint %}


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